Solutions Description:

A major challenge for operations managers is how to gain control over resources – people, money and processes – and optimize their use to support other functions like Marketing and Risk. Key issues facing operations manager, which are targeted by Operations REVEALUTION™ solution include:
 

	Call Forecasting How to improve staffing in inbound call centers to improve customer response rate time for multi-channel marketing campaigns (Web, TV, direct mail, etc.)?
	Marketing Sales Forecasting Forecasting sales of big ticket items (auto) for multi-channel marketing programs (Web, TV, direct mail) by insurance and consumer finance industries.
	Cross-Sell How to increase the productivity of agents in inbound call centers with highly targeted product offers to customers while they are on-line with the agents?
	Agent Productivity How to improve the productivity (sales per hour) of agents in outbound call centers to reduce operating costs through a real time coaching system of agents while they are talking to customers?
	Insurance Claims Processing How to improve the workflow in claim processing to reduce the costs of and time spent by investigators to process claims?
	Invoice Recovery How to use invoice auditing to detect and prevent over billing by suppliers or overpayment to suppliers and improve cash flow?

Strategic Benefits:

Operations REVEALUTION™ brings several strategic benefits to customers, including:
 

	Increased customer satisfaction by reducing the waiting time when customers respond to marketing offers
	Improved productivity in direct marketing programs (sales per agent)
	Reduction in operating costs
	Improvement in business processes